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Warranty Policy

Registration and Warranty

Wurth tools come with a limited warranty - no registration is needed. We do recommend that you keep your email/text receipt to help us process your warranty claim faster.

For warranty claim, please contact us at:

Phone: 1-800-WURTH-USA (1-800-987-8487)
or
Email:  shopOnline@wurthusa.com

WARRANTY INFORMATION

This limited warranty policy (“Limited Warranty Policy”) represents Wurth USA, Inc.’s (“the Company””) commitment to our customers and our effort in ensuring the quality of our products.

If you are the original purchaser of our product, the Company warrants, for the time period indicated below (the “Warranty Coverage”), each Wurth USA product to be free from defects in materials and workmanship under normal use and service, when installed, adjusted, used, and maintained, in the manner they were intended.

WURTH PRODUCT

WARRANTY COVERAGE

“Zebra” brand hand tools

Limited lifetime warranty

Wurth usa warrants these products for its useful life against deficiencies in material and workmanship

Wurth brand hand tools

1-year Limited Warranty

Wurth USA warrants these products for one (1) year from the date of purchase of the original purchaser

 

Repair, replacement (same or similar product), or credit at the original sale price at Wurth USA’s option will be furnished if the product, upon Wurth ’s standard investigation process, is found to be properly installed, adjusted, used, maintained, stored, and/or operated. Any such repairs or replacement will be made at no charge to the customer for parts or labor, provided that the customer shall be responsible for any transportation, lodging, meals, and/or other personal costs. This Limited Warranty Policy does not apply to any malfunctions caused by: (i) normal wear and tear, (ii) unreasonable and/or improper use, misuse, neglect, abuse, improper storage, improper exposure to elements, and/or insufficient maintenance, (iii) repair or service by unauthorized persons, and (iv) modifications and/or alterations made without the express written permission of Wurth USA. Wurth USA consumable products are free from manufacturer’s defect upon delivery but do not carry any further warranty unless specifically expressed on the product itself. This limited warranty is non-transferrable and can only be availed by the original purchaser of the product. A proof of purchase is required for all warranty claims. To obtain warranty service, contact your sales representative for warranty assistance or call 1-800-263-5002 for your nearest authorized Wurth USA sales representative. EXCEPT FOR THE LIMITED WARRANTY PROVIDED HEREIN, TO THE EXTENT PERMITTED BY LAW, WURTH DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ALL WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT THAT ANY IMPLIED WARRANTIES MAY NONETHELESS EXIST BY OPERATION OF LAW, ANY SUCH WARRANTIES ARE EXPRESSLY LIMITED TO THE WARRANTY COVERAGE PERIOD ASSOCIATED WITH EACH PRODUCT STATED HEREIN. The terms in this Limited Warranty Policy represent Wurth USA’s exclusive written warranty. Wurth USA makes no other express warranty, nor is anyone authorized to make any warranties on its behalf. REPAIR OR REPLACEMENT OF WURTH USA PRODUCTS, AS PROVIDED HEREIN, IS YOUR EXCLUSIVE REMEDY. WURTH USA SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, ECONOMIC OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOST REVENUES, LOST PROFITS, STRICT LIABILITY IN TORT AND/OR IN NEGLIGENCE, AND THIRD PARTY CLAIMS, INCIDENTAL OR CONSEQUENTIAL, LABOR COSTS, INSTALLATION CHARGES, TELEPHONE CHARGES, OR TRANSPORTATION CHARGES IN CONNECTION WITH THE REPLACEMENT AND/OR REPAIR OF DEFECTIVE PARTS OR PRODUCTS. Customer understands that Wurth USA is a distributor only and as such, Wurth USA assumes no liability whatsoever with regard to the original purchaser’s compliance or fulfillment of its obligations with respect to any statute, regulation, or by-law. Please note that while Wurth USA has made diligent efforts to illustrate and describe the products shown in its catalogues and online media, these illustrations and descriptions however, are for the sole purpose of identification and do not express nor imply a warranty or condition that the products shown are merchantable, fit for a particular purpose, nor does it guarantee that the products will necessarily conform to the illustrations and descriptions. Wurth USA reserves the right to make changes in design, appearance, and construction of any and all Wurth USA products and reserves the right to discontinue the availability of any products and/or service to any discontinued products, at any time, at its sole discretion. Wurth USA assumes no responsibility whatsoever in making such changes in products previously sold and/or transferred